Nursewell Logo
Nursewell

Terms and Conditions


1. Introduction


Welcome to Nursewell Ltd ("we", "our", "us"). These Terms and Conditions govern your use of our healthcare staffing platform and services.


By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.


2. Definitions


  • Platform: The Nursewell website and mobile applications
  • Services: Healthcare staffing, booking, and related services
  • User: Any person accessing or using the Platform
  • Staff: Healthcare professionals registered on the Platform
  • Client: Care providers and healthcare organizations using our services
  • Booking: A confirmed shift or job assignment

    • 3. Eligibility


    3.1 Age Requirement

    You must be at least 18 years old to use our Platform.


    3.2 Staff Requirements

    Healthcare professionals must:

  • Hold valid professional qualifications
  • Maintain current DBS certification
  • Have legal right to work in the UK
  • Maintain professional registration (where applicable)
  • Comply with all regulatory requirements

    • 3.3 Client Requirements

    Care providers must:

  • Be registered with the Care Quality Commission (where applicable)
  • Have appropriate insurance coverage
  • Comply with healthcare regulations
  • Maintain a safe working environment

    • 4. Account Registration


    4.1 Account Creation

    You must provide accurate, current, and complete information during registration.


    4.2 Account Security

    You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities under your account
  • Notifying us immediately of any unauthorized access

    • 4.3 Account Suspension

    We reserve the right to suspend or terminate accounts that violate these Terms.


    5. Services


    5.1 Staffing Services

    We facilitate connections between healthcare professionals and care providers but do not directly employ staff.


    5.2 Booking Process

  • Clients post shift requirements
  • Staff apply or are invited to shifts
  • Bookings are confirmed by both parties
  • Cancellation policies apply

    • 5.3 Payment Processing

  • Payment terms are specified in separate agreements
  • We process payments on behalf of clients
  • Staff are paid according to agreed rates and schedules

    • 6. User Obligations


    6.1 Compliance

    All users must:

  • Comply with applicable laws and regulations
  • Provide accurate information
  • Maintain professional standards
  • Respect confidentiality and data protection

    • 6.2 Prohibited Activities

    Users must not:

  • Misrepresent qualifications or experience
  • Bypass the Platform for direct arrangements
  • Share account credentials
  • Upload harmful or inappropriate content
  • Harass or discriminate against other users

    • 7. Intellectual Property


    7.1 Platform Content

    All content, trademarks, and intellectual property on the Platform are owned by Nursewell Ltd.


    7.2 User Content

    By uploading content, you grant us a license to use, display, and process it for service provision.


    8. Data Protection


    We process personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you consent to such processing.


    9. Fees and Payment


    9.1 Service Fees

    We charge fees for our services as specified in separate fee schedules.


    9.2 Payment Terms

  • Payments are processed securely
  • Late payment charges may apply
  • Refund policies are specified separately

    • 10. Cancellation and No-Shows


    10.1 Cancellation Policy

  • Cancellations must be made within specified notice periods
  • Late cancellations may incur charges
  • Emergency cancellations are handled case-by-case

    • 10.2 No-Show Policy

    Repeated no-shows may result in account suspension.


    11. Quality and Complaints


    11.1 Quality Standards

    We expect all users to maintain high professional standards.


    11.2 Complaints Procedure

    Complaints should be submitted through our complaints process within 7 days of the incident.


    12. Liability


    12.1 Limitation of Liability

    To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to the fees paid for the specific service
  • We do not guarantee continuous, uninterrupted access

    • 12.2 Insurance

    Both Staff and Clients must maintain appropriate insurance coverage.


    13. Indemnification


    You agree to indemnify us against claims, damages, or expenses arising from your breach of these Terms or misuse of the Platform.


    14. Termination


    14.1 Termination Rights

    Either party may terminate their account with reasonable notice.


    14.2 Effect of Termination

    Upon termination:

  • Access to the Platform will be revoked
  • Outstanding payments remain due
  • Data retention policies apply

    • 15. Disputes and Governing Law


    15.1 Governing Law

    These Terms are governed by the laws of England and Wales.


    15.2 Dispute Resolution

    Disputes should first be resolved through our internal complaints procedure. Unresolved disputes may be referred to mediation or arbitration.


    15.3 Jurisdiction

    Courts of England and Wales have exclusive jurisdiction.


    16. Changes to Terms


    We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of new Terms.


    17. Force Majeure


    We are not liable for failure to perform obligations due to circumstances beyond our reasonable control.


    18. Severability


    If any provision is found unenforceable, the remaining provisions continue in effect.


    19. Entire Agreement


    These Terms, together with our Privacy Policy and any separate agreements, constitute the entire agreement.


    20. Contact Information


    For questions about these Terms, contact:


    Nursewell Ltd

    Email: legal@nursewell.co.uk



    Last Updated: January 2026